ARS 7.1.0 patch 5 ITSM 7.00.03 patch008 Windows Oracle - Remote DB I'm building a people management integration to ITSM 7. I don't want to touch any of the OOTB workflow if I can help it. I have a staging form where the external HR system deposits "people" data. On create/modify in the staging table, a series of filters fire that preps the "person" record and pushes it to CTM:People. I want give the people some default application permissions so I'm also pushing records to 'CTM:People Permission Group' to give them a minimal level of application permission (Incident Submitter, Infrastructure Change Submitter, tenant company, etc.) All that works fine. However, the 'Group List' value on the related User record is only getting the tenant group # and 'General Access'. If I manually create a CTM:People record and add the permissions and tenants one at a time, they all show in the 'Group List' on the 'User' record. I'm 99% sure that this issue occurs because of filter phasing in the OOTB workflow.
So now my question...does anyone out there know of a way to re-push a series of 'CTM:People Permission Group' to the User record's 'Group List'? A sort of "refresh permissions" command or something? Or do you have any other suggestions on how I might synchronize the two entities? Thanks, Jonathan Jones Southern Company Services 205-257-4799 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
