Okay. Got it. So, if a user didn't have SLM installed, he or she would have to write his or her own workflow.
Okay, I've done that. I was mostly wondering where I had read about it some time ago. Thanks. On Thu, Nov 20, 2008 at 11:08 AM, strauss <[EMAIL PROTECTED]> wrote: > ** > > You would configure that in Service Level Management if you have it > installed. There are no escalations of that sort built into the OOTB > Incident Management or Service Desk. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Bob Rowe > *Sent:* Thursday, November 20, 2008 12:59 PM > *To:* [email protected] > *Subject:* Priority intervals > > > > ** > > ARS 7.1, ITSM 7003, All-windows environment. > > > > I have been asked (two days ago!) what the time intervals are for Incident > (and other) priorities. That is, what is the interval between creating a > Medium priority ticket and the notification it sends to tell someone it > hasn't been touched in too long a time? > > > > The question is, where do I find this information? I've looked at > everything the Application Admin has available, searched the list and run a > search through the documentation on "Priority" and other things. > > > > What am I missing? > > > > Thanks in advance. > > -- > Bob Rowe, Remedy Action Request System Development and Administration > [EMAIL PROTECTED] > "The golden rule is to test everything in the light of reason and > experience, no matter from where it comes." > Mohandas K. Gandhi > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
