ARS 7.1, ITSM 7003, All-windows environment.
I have been asked (two days ago!) what the time intervals are for Incident
(and other) priorities. That is, what is the interval between creating a
Medium priority ticket and the notification it sends to tell someone it
hasn't been touched in too long a time?
The question is, where do I find this information? I've looked at everything
the Application Admin has available, searched the list and run a search
through the documentation on "Priority" and other things.
What am I missing?
Thanks in advance.
--
Bob Rowe, Remedy Action Request System Development and Administration
[EMAIL PROTECTED]
"The golden rule is to test everything in the light of reason and
experience, no matter from where it comes."
Mohandas K. Gandhi
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