Your criteria looks like it should be set in the Measurement Criteria: Start When: $\TIMESTAMP$ > ( 'Submit Date' + (30*60)) Stop When: 'Status' >= "Resolved"
And the Milestones would be at: 'Status' < "Resolved" Maybe the Start When will work better as $\TIMESTAMP$ >= ( 'Submit Date' + (30*60)) Since all of my service targets have a Start When: of 'Status' >= "New" I have not built any that start using a time formula. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Friday, November 21, 2008 12:24 PM To: arslist@ARSLIST.ORG Subject: SLM start when advise ** I need to start a service target based on time: ex. 30 minutes after a ticket was created. I can't seem to make this happen. It only goes from attached to In Progess if the ticket is modified. Help? Current criteria: ($\TIMESTAMP$ > ( 'Submit Date' + (30*60))) AND 'Status' < "Resolved" Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
