Ahh, I hate this.. That is a user whom is connected through the mid-tier. Basically, remedy cannot see their IP address because of network settings, or something, I forget why.
They may not even be connecting from a different address. My arerror.log is full of these, and it actually causes a few users a big headache. The solution is to add a logout button to your application, and have them use that to log out. But, if the have other remedy windows open, then they may end up getting session errors if they log out in one window, then try to use another window. I've not yet found an eloquent solution, unfortunately. If they wait for awhile, however long your session timeout value is, or if you release their license through the admin tool, then I think they will be able to log back in. Thanks, Gary Opela, Jr. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: Friday, December 05, 2008 2:14 AM To: [email protected] Subject: How to find the IP adress dear listers, I can see the following line in the arerror.log file 390620 : User is currently connected from another machine. (ARERR 9084) Client already connected - username:admin client-type:9 original-IP:dfbc76cd5c0a1e46:24e801:11c50c35489:-77b8 new-IP:dfbc76cd5c0a1e46:24e801:11c50c35489:-77b6 - Override is not allowed. Can anyone let me know how I can cnvert the original-IP and new-IP to a human readable string? Many thanks in advance Serouche ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
