Manish: It sounds like you could use Filters that fire on Submit/Modify to push the Remedy data to the B2B application using a Set Fields (Web Service) action, and you should be able to use the same idea, only applied to the B2B application, to have it push data into the Remedy web service. If the B2B application can't do that for some reason, you could use a Remedy escalation to periodically pull updated data from the B2B web service.
See the BMC Remedy Action Request System "Integrating..." documentation for exact details. HTH, --Phil ________________________________ From: Manish SINGLA <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, December 4, 2008 11:49:59 PM Subject: Uregnt Query on web service ** Hello All, I need to do an integration of Remedy with B2B(EAI), Now there are two things that can happen between Remedy and B2B i.e. 1. B2B needs to push data to Remedy through a web service 2. Remedy needs to pust data to B2B through a web service Solution in hand: 1. B2B needs to push data to Remedy through a web service: Seems ok because B2B(EAI) can call the webservice of remedy and push data to Remedy. 2. Remedy needs to pust data to B2B through a web service: I can create a web service, which can give data for a qualification. But this is not THE Task. But the task is to hand over updated ticket to B2B(EAI). For which there are two needs: (That I couldn't answer yet, need your immediate help on same) 1. To have a triggering event that enables web service sending data on ticket update/create. 2. A service that can call B2B(EAI) Web service to push data on B2B(EAI). I hope it clearifies the need. Thanks for prompt reply. Regards Manish __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
