What about creating a View Form containing only the RequestID and Assignee Group Field. You can run the Escalation on the View Form and modified date gets not updated.
________________________________ Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von LJ Longwing Gesendet: Montag, 8. Dezember 2008 21:17 An: [email protected] Betreff: Re: Escalation Issue ** Only way you can update a record without changing the last mod by and date (in a supported way) is through a 'merge' action on the record....you could if you would like, write an API program that would update the records via merge, which wouldn't cause the last mod fields to change (if I remember correctly)...or do you also need to set the fields during the merge to have them not auto updated....I forget. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sree Vyas Sent: Monday, December 08, 2008 12:55 PM To: [email protected] Subject: Escalation Issue ** Hi All, I have inherited one escalation which change Assignee group to "Public" for all the records. I knew it changes the modified date to the current date when Escalation date. Could anybody suggest any way to change Assignee group to "0" without modifying other fields in a record. Thru Database? Regards, Vyas __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
