Hi Dylan, I had a similar issue where the problem ended up being caused by dodgy SLM configuration:
A combination of two things - one was I had specified the wrong type of field in the "Start Time for Request-Based SVTs" in HPD:Help Desk SLM Data Sources. I cleared the value and let it choose the default Start Time (submit date). The second part of the issue was that I had a dodgy Business Entity configured for 24x7 support. I had to change it from a Daily recurrence type to a Weekly recurrence type and select all the days of the week. Hope this helps, Rosemary On 12/9/08, Wheeler, Dylan <[EMAIL PROTECTED]> wrote: > > Hi Rosemary, > Yes we have 5 Service Targets attaching to a new incident. > > Quoting Rosemary <[EMAIL PROTECTED]>: > > Not sure about the error log, but do you have any Service Targets attaching >> to these Incidents? >> >> >> On 12/9/08, Wheeler, Dylan <[EMAIL PROTECTED]> wrote: >> >>> >>> I'm having a problem with ITSM 7 and submitting incidents while I try and >>> log. >>> I submit an incident in the WUT and it goes through fine, bit slow but >>> it's >>> my dev system and it's not the best of boxes. >>> I turn on AL and filter logs in the WUT and try to submit another ticket >>> and it times out. >>> I have checked the server after and notice that my plugin and arserver >>> process are running at about 50% each, taking up 90-100% of the processor >>> time for a long time after the submission. So I did some logging and in >>> 10 >>> minutes I got about 2.5 million of the following error in the log. >>> >>> <PLGN> <TID: 000412> <RPC ID: 0000000000> <Queue: Dispatcher> >>> <Client-RPC: >>> 000000> <BMC.ARDBC.NOTIFY> <FINE> DEBUG TCPSV Got a Bad FD !! 3084 >>> >>> I'm not sure what's causing the error. Anyone run into this before or >>> have >>> a clue where to start looking? >>> >>> Dylan >>> Pacific Life >>> >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> >>> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
