Thanks Rosemary, I'll give it a shot.
Our Data Sources had a different field set then the Submit Date so I
set it to that to try out.
Our Business Entity was already set correctly. We're available 6am-6pm
M-F so they had it setup weekly with those times to start. We'll see
if it helps at all :)
Still worried about the 2.5M errors in 10 minutes though heh
Dylan
Quoting Rosemary <[EMAIL PROTECTED]>:
Hi Dylan,
I had a similar issue where the problem ended up being caused by dodgy SLM
configuration:
A combination of two things - one was I had specified the wrong type of
field in the "Start Time for Request-Based SVTs" in HPD:Help Desk SLM Data
Sources. I cleared the value and let it choose the default Start Time
(submit date).
The second part of the issue was that I had a dodgy Business Entity
configured for 24x7 support. I had to change it from a Daily recurrence type
to a Weekly recurrence type and select all the days of the week.
Hope this helps,
Rosemary
On 12/9/08, Wheeler, Dylan <[EMAIL PROTECTED]> wrote:
Hi Rosemary,
Yes we have 5 Service Targets attaching to a new incident.
Quoting Rosemary <[EMAIL PROTECTED]>:
Not sure about the error log, but do you have any Service Targets attaching
to these Incidents?
On 12/9/08, Wheeler, Dylan <[EMAIL PROTECTED]> wrote:
I'm having a problem with ITSM 7 and submitting incidents while I try and
log.
I submit an incident in the WUT and it goes through fine, bit slow but
it's
my dev system and it's not the best of boxes.
I turn on AL and filter logs in the WUT and try to submit another ticket
and it times out.
I have checked the server after and notice that my plugin and arserver
process are running at about 50% each, taking up 90-100% of the processor
time for a long time after the submission. So I did some logging and in
10
minutes I got about 2.5 million of the following error in the log.
<PLGN> <TID: 000412> <RPC ID: 0000000000> <Queue: Dispatcher>
<Client-RPC:
000000> <BMC.ARDBC.NOTIFY> <FINE> DEBUG TCPSV Got a Bad FD !! 3084
I'm not sure what's causing the error. Anyone run into this before or
have
a clue where to start looking?
Dylan
Pacific Life
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