Hi William, Thanks for your reply.
We are using an Oracle 10G RAC remote database. Regards, Rudolf On Sat, Dec 6, 2008 at 6:48 PM, William Rentfrow <[EMAIL PROTECTED] > wrote: > ** What is your database? And is it remote or local? > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rudolf Schwarzkopf > *Sent:* Saturday, December 06, 2008 12:00 PM > *To:* [email protected] > *Subject:* Mid-Tier issue (Help!) > > ** > > Hi List, > > We are experiencing problems with our Mid-Tier servers. The login page > freezes after pressing the login button. > After some time mid-tier returns to function. Sometimes it happens to one > mid-tier server, sometimes to the other. > > What we can see from the logs are RPC call ARERR 91 errors while trying to > perform actions on login, like retrieving user preferences or saved > searches, such as: > > "Dec 6, 2008 3:47:38 PM - WARNING (com.remedy.log.SESSION) : Error loading > preference from server <ARserverIP> for the user DemoARERR [91] RPC call > failed : ONC/RPC call timed out > at > com.remedy.arsys.goat.preferences.ARUserPreferences.clearAndLoadDefaultFields(Unknown > Source) > at > com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown > Source) > at > com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown > Source) > at com.remedy.arsys.goat.preferences.ARUserPreferences.<init>(Unknown > Source) > at > com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown > Source) > ... > Dec 6, 2008 3:42:38 PM - FINE (com.remedy.log.INTERNAL) : Throw ARException > - ERROR (91): RPC call failed; ONC/RPC call timed out ERROR (91): RPC call > failed; ONC/RPC call timed out > Dec 6, 2008 3:40:38 PM - FINE (com.remedy.log.INTERNAL) : Throw ARException > - ERROR (91): RPC call failed; ONC/RPC call timed out ERROR (91): RPC call > failed; ONC/RPC call timed out > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : Login: creating > session > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : Login: > establishing Session > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: No > SessionData > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) : > cookie=IP-Restriction-GUID=11d1def534ea1be0:-52afbacf:11e0872f9a3:-7fe4; > JSESSIONID=BAC2EACFE02CCBF01F9D318B53933D99; PopBlock=0 > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: > url=http://<midtierIP>:8080/arsys/ > Dec 6, 2008 3:38:45 PM - INFO (com.remedy.log.SESSION) : User Demo on > IPAddress <ARserverIP> > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: > Authentication status: 16 > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: > Authenticating Demo against server <ARserverIP> > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : > DefaultAuthenticator: Using credentials from login page - Demo > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: > Target URL attribute = /arsys/ > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: > locale=<locale> > Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet: > url=http://<midtierIP>:8080/arsys/servlet/LoginServlet?null" > ... > Dec 6, 2008 3:34:05 PM - WARNING (com.remedy.log.SERVLET) : Caught > GoatException ARERR [91] RPC call failed : ONC/RPC call timed out > at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) > at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) > at com.remedy.arsys.stubs.SessionData.getServerLogin(Unknown Source) > " > > We also get this error: > > "Dec 5, 2008 6:25:42 PM - SEVERE (com.remedy.log.CACHE) : Globule: Error > sending compressed data globule for formClientAbortException: > java.net.SocketException: Broken pipe > at > org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:366) > at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:352) > at > org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:392)" > > The ARS server group has the "Register with Port Mapper" flag on. > I saw a post > > http://www.mail-archive.com/[email protected]/msg06018.html > > that could be related to this issue: from time to time mid-tier servers > would try to connect to the ARS port mapper even though the TCP port is > specified under the mid-tier ARS server configurations. > However, the versions in that are ARS and Mid-Tier version 6.3 (we are > using 7.1). > Could this be the problem, since our firewall is configured to only accept > connections on the TCP port and not in the UDP 111 port? > > We tested connection between the servers and everything seems ok both > ways(by ping and telnet on the TCP port, the UDP port 111 is unreachable by > the midtier servers, but we can see it's open and working in the ARS > server). > Has anyone experienced this issue or the errors above? Is there a know > solution? I couldnt find any in the knowledge base. > > Our system is: > > AR System 7.1 patch 1 (Windows Server 2003 SP2) > Mid Tier Version 7.1.00 Patch 003 200805260630 (Red Hat 4) > Apache Tomcat 5.5.25 > > > Thanks, > > Rudolf > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
