David:

I've never had a problem with handling special characters with the Import Tool 
in over ten years of Remedy work.  Now if you want to talk about _producing_ 
properly formatted CSV (or what was known years ago as SDF, standard data 
format), then I could provide a few examples.

What behavior are you seeing?

HTH,
--Phil




________________________________
From: "Barber, David" <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, December 10, 2008 8:37:52 AM
Subject: Import Tool questions?

** Import Tool questions? 
All, 
Got a little question on the Import Tool - version 7.0.1 against a v7 Solaris 
server, with an Oracle backend. 
I'm sure there are a few characters that, for whatever reason, the import tool 
doesn't like - be it #, _ or some others.  Has anyone else experienced 
something similar with the tool?  This is from CSV uploads.
Regards 
Dave Barber 
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