Phil, I found it was stripping text sections at certain characters (I think the ampersand), but that wasn't personal experience - we have users who perform bulk uploads of customer specific data. For myself I've never had the need to import anything other than simple text, or anything more complicated goes through exports via the user tool as .arx files before importing again. The data is invariably coming in from an Excel sheet though, and there's always a good chance of Excel pulling some stunts with certain characters when it generates the CSV. Regards Dave
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Phil Murnane Sent: 10 December 2008 15:51 To: arslist@ARSLIST.ORG Subject: Re: Import Tool questions? ** David: I've never had a problem with handling special characters with the Import Tool in over ten years of Remedy work. Now if you want to talk about _producing_ properly formatted CSV (or what was known years ago as SDF, standard data format), then I could provide a few examples. What behavior are you seeing? HTH, --Phil _____ From: "Barber, David" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, December 10, 2008 8:37:52 AM Subject: Import Tool questions? ** All, Got a little question on the Import Tool - version 7.0.1 against a v7 Solaris server, with an Oracle backend. I'm sure there are a few characters that, for whatever reason, the import tool doesn't like - be it #, _ or some others. Has anyone else experienced something similar with the tool? This is from CSV uploads. Regards Dave Barber This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
