Try changing the command to:
$PROCESS$ @@:echo ""$Email Body"" | /home/aramey/html2text-0.003/html2text.pl If that doesn't work, start with something simple and work up from there. Change the set fields to something like $PROCESS$ @@:echo $HOSTNAME And see if that sets the field. If it does try $PROCESS$ @@:echo ""$Request ID"" (or some other, short field) If that works, it may not be liking fact that the return has multiple lines. It may see that as multiple values and not a single value for the set fields. --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Thursday, December 11, 2008 9:45 AM To: [email protected] Subject: set fields by process error I am getting an exit code: 127 set fields action error when trying to use the following in a set fields action to strip HTML from an email body: $PROCESS$ "echo ""$Email Body$"" | /home/aramey/html2text-0.003/html2text.pl " The process works fine when I run it from the command line: btw, it does work from the command line: [EMAIL PROTECTED] db# echo "<h2>Test header</h2><br>test<br> > Anne Ramey > test" | /home/aramey/html2text-0.003/html2text.pl Starting /home/aramey/html2text-0.003/html2text.pl ... Test header =========== test Anne Ramey test Anyone know what exit code 127 means? or see any syntax errors? I can't find the set field error exit codes anywhere in the documentation. AR System 7.0.1 Patch 5, ITSM 7.0.03 patch 7 on Red Hat Linux. Oracle backend. Thanks, Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
