I'm not sure I see the relevance...but Adobe Reader, some version that's fairly recent. The error is coming when trying to get the record out of the Remedy DB, not while trying to 'open' it...
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Wallace, Kelvin Sent: Tuesday, December 16, 2008 9:03 AM To: [email protected] Subject: Re: ARERR [160] Decompression has failed ** What .pdf reader and version are you using? The full description of the error shows: 160 Error Decompression has failed. There was a failure in decompressing the data being processed, for example, when saving an attachment in the Save-Attachment Run Process filter command. The format of the compressed data was not correct. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ Longwing Sent: Monday, December 15, 2008 5:24 PM To: [email protected] Subject: ARERR [160] Decompression has failed I upgraded to Mid-Tier 7.1 P5 (running against the same patch server) about a month ago, and on Friday I had a user report the following error ARERR [160] Decompression has failed when trying to open a PDF file. I wasn't able to replicate via the user tool, nor via web browser (IE), until I realized that she was on a different web server than I was (we have two of them load balanced in prod). As soon as I connected to the same web server she was using I began receiving the error. I rebooted Tomcat (web and applet server all in one) and the problem went away. Today they came back with the same error again, but this time both web servers are experiencing issues. I'm wondering if anyone else has experienced this issue. It only seems to affect PDF files thus far because I'm able to open other files. Restart of the applet server seems to take care of it for a bit, but not forever obviously. Your time and information is appreciated. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
