Once they are assigned a floating license, they keep that license until they log out or are inactive for your minimum period. In the user client, the minimum that can be set is 1 hour. In the mid-tier, it's 15 minutes, I believe, but please correct me if I am mistaken.
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Tuesday, December 16, 2008 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: floating licenses Once a user requires a license, they have it till the license timeout or till they log out as far as I know. Most of our users are assigned a read license unless they are modifying other people's tickets. I believe how the licenses work for floating is that the user is logged in with a floating license. How I wished it worked, is if the user was logged in with a read license and remedy grab the floating license when it needed it. I've noticed that when we run out of floating licenses, people that are logging in are getting that error message of no license available which leads me to believe that Remedy is trying to assign them a floating license. One sure fire way to tell would be to look at the aruser.log and see what the log statement is when a user logs in. I believe that when a floating user logs in, the log statement would read FLOAT GRANT WRITE when they do. On Tue, Dec 16, 2008 at 2:20 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <gary.opela....@tinker.af.mil<mailto:gary.opela....@tinker.af.mil>> wrote: ** I just want to make sure that I'm clear on one thing. If a user has a floating license, will remedy assign them the license before they must have it? Basically, if the user is just submitting, modifying their own, and querying, will remedy go ahead and assign a ticket? I think it probably will, which I think might cause me some problems. I have a lot of users that just need a license for maybe 5 - 10 tickets per month, I was going to look into transferring them over, like 100 users to 25 floating licenses. All of these users submit a lot of tickets though, I just don't want any issues. Has anyone ever noticed if they've had issues if, say, all 100 users were using remedy, but just not doing anything that required a license? ARS 6.3 Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com> ARSlist: "Where the Answers Are" html___ -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
