I am trying to connect an AR System server to a second LDAP directory
service using the instructions provided in the knowledge base article
*KM-000000012275*. The first directory service works fine. The second
instance of arplugin.exe runs on the server and is listening at the
designated plug-in port. The arplugin log file shows the correct
ARDBC-LDAP parameters. When I try to create a vendor file, the second
vendor name, ARSYS.ARDBC.LDAP2, does not appear in the list of available
vendor names.**
**
Suggestions for diagnosing this are welcome.
AR Server version: 7.1.00 Patch 002 200802011900
Host OS: Microsoft Windows Server 2003 R2
Configuration steps followed:
1. Created new folder and files for plugin.
a. Created folder for plugin - "C:\Program Files\AR
System\<server>\Plugin2".
b. Created CONF folder within Plugin2 folder.
c. Created text file ar.cfg in new CONF folder.
d. Copied arplugin.exe into new Plugin2 folder.
e. Copied AR client DLL files to the Plugin2 folder: arapi71.dll,
arcatalog_eng.dll, ardbcldap.dll, arencrypt71.dll, arrpc71.dll,
arsrv71.dll, arutl71.dll, icudt32.dll, icuinbmc32.dll, icuucbmc32.dll
f. Copied non-AR dlls to Plugin2 folder: nsldap32v50.dll,
nsldappr32.v50.dll, nsldapssl32v50.dll, nspr4.dll, nss3.dll, plc4.dll,
plds4.dll
2. Edited new ar.cfg, adding:
Plugin-Port: 37102
Plugin: ardbcldap.dll
Server-Name: <servername>
Plugin-Loopback-RPC-Socket: 390626
Register-With-Portmapper: T
Remedy-App-Service-Password: <passwordhash>
Debug-mode: 131072
Plugin-Log-Level: 100
Plugin-Log-File: C:\Program Files\AR
System\<server>\Arserver\Db\arplugin2.log
ARDBC-LDAP-Password: <passwordhash>
ARDBC-LDAP-Base-Dn: <baseDN>
ARDBC-LDAP-Use-Cache: F
ARDBC-LDAP-Cache-MaxSize:
ARDBC-LDAP-Cache-TTL:
ARDBC-LDAP-Cert-DB: c:\ldap
ARDBC-LDAP-User-DN: <userDN>
ARDBC-LDAP-Connect-Timeout: 600
ARDBC-LDAP-Hostname: <hostname>
ARDBC-LDAP-Page-Size: 1000
ARDBC-LDAP-Port: 636
ARDBC-LDAP-UsingSSL: T
ARDBC-LDAP-Time-Format: 0
3. Edited the original ar.cfg, adding:
Plugin-Port: 37010
Server-Plugin-Alias: ARSYS.ARDBC.LDAP2 ARSYS.ARDBC.LDAP localhost:37012
4. Edited armonitor.cfg, adding:
"C:\Program Files\AR System\<server>\arplugin.exe" -i "C:\Program
Files\AR System\<server>\Plugin2" -m
5. Tested.
a. Restarted AR System server service.
b. Checked Task Manager and verified two instances of arplugin.exe
are running.
c. Tried to create a new ARDBC LDAP vendor form for vendor
ARSYS.ARDBC.LDAP2. The LDAP2 vendor does not appear in the list of
available vendors.
--
James Rubarth-Lay
BMC Remedy AR System Skilled Professional
Information Technology Services
The University of Texas at Austin
**
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
