Hello everyone, I have a number of child Incidents linked to a parent Incident. Each child Incident has a number of tasks. What I need is, when a user presses a button on the Incident form, a notification is sent to the user whom THE PARENT INCIDENT has been assigned to, (or the group in case the incident has not been assigned to anyone yet). The notification should also be sent to the user to which THE CHILD INCIDENT t has been assigned to (or the group in case the child incident has not been assigned to anyone). The same for all the child Incidents of the parent Incident. The notification should also be sent to the user to which THE TASK of the child incident has been assigned to (or the group in case the task has not been assigned to anyone). The same should apply to all the tasks of each child Incident. What would the best way to approach this problem? Is it by creating a form and storing the ID of the parent incident, child incidents, and taks, along with all the group and users and then use a filter on submit to that form and send a notification? How about walking through the incident and taks form to find the relevant IDs? Anyone did before and want to share their thoughts. Thanks in advance
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