I don't know the answer to your first question, but we are using multiple approvers and they are all getting notifications. I don't think we set up anything special to make this happen. Perhaps there is a bug. What versions are you using?
Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Drake,Dave Sent: Friday, December 19, 2008 5:07 PM To: [email protected] Subject: Some general Change Management questions ** We just implemented the Change Management module and I have a few other questions that I'm hoping you may know the answer to. Both questions are actually relating to approvals of change requests. 1. How can you set up an approval rule to allow a specific number of approvers (say you have 5 approvers listed but only need 2 or 3 to approve in order to consider the request approved). We received a document on the approval server that mentions how to set up a Signature Accumulator rule but the details in the guide didn't provide enough information. 2. When we have approval mapping rules set up to assign multiple approvers simultaneously only the 1st approver is sent an email notification with a URL to the mid-tier approval form. The other approvers are not notified. Is this a configuration problem? Is there a way to change this without creating a custom filter or escalation? Thanks! ARS 7.0.1 p007, CMDB 2.0.1, ITSM 7.0.3 p007 ________________________________ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
