Ib, I know you're a smart guy so I'm not going to ask why the Filters don't work and such, so another creative option might be to create another dataset in the CMDB where you update it via SQL or some other means that you know will work, then use the Reconciliation Engine to merge the datasets. It does depend on how you are auto-generating your CI Names, but if ARS is proving to be an issue, I usually drop down to SQL at that point.
Shawn Pierson ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Ibrahim Akar [[email protected]] Sent: Monday, December 22, 2008 12:02 PM To: [email protected] Subject: Calling an AL Guide through an Escalation ** We are using a series of Active Links to dynamically Auto-Generate CI Names once the CI is created. Filters were OK but because of the multitude of joins that CI forms represent the filters were not very reliable, so we decided to go with a series of Active Links fired through a Guide. The issue we have now is that we have 1000s of CIs that also need the names updated and we are hoping to do this without having to ask our users to modify each CI individually. After reading the entire Workflow objects manual (ARS 7) I was wondering if this would work Run Process on an Escalation that runs this PERFORM-ACTION-ACTIVE-LINK 8 which I am hoping will fire my AL that will call the Guide. (yeah right.. :-) For some reason I do not feel this will work but then again this is ARS. Will this work and if not what will? Thanks and have a Merry Xmas. -- -Ibrahim Akar http://www.pyrasoft.com PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
