Yes it can be done. You need to set the mailbox configuration to parsing off. Once that is done, you would need to create a filter guide to process the information and to enforce your rules.
Example, we have our remedy system to check for keywords in the subject and process the email based on that. Qin Chen Network Architect Uni-Data & Communications, Inc 718-445-5600 x3186 917-574-9340 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Sent: Tuesday, December 30, 2008 2:39 AM To: arslist@ARSLIST.ORG Subject: How to submit and modify incidents/problems through email. Dear All, I have one urgent requirement , i want to submit incidents or problem automatically when remedy server recieves emails. How do we configure this ? I want to submit incidents through normal email which is sent to the specified email account , i.e which is configured in remedy. I doesn't want to use any templates. Can this be done with out using templates. If yes Please let me know how do we start with this configuration.Can any one give me some idea which work flow to be wrritten . I have setup mailboxes for outgoing and incoming in remedy. Please let me know for further details . Please help me . Regards, Salma -- View this message in context: http://www.nabble.com/How-to-submit-and-modify-incidents-problems-throug h-email.-tp21214029p21214029.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
