I believe that the person approving needs an AR license not an itsm based license. Just make sure that the user has a floater assigned to them and that the floater license count is not maxed.
Qin Chen Network Architect Uni-Data & Communications, Inc 718-445-5600 x3186 917-574-9340 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe DeSouza Sent: Monday, January 05, 2009 7:21 AM To: [email protected] Subject: Re: Problem in Approving a tickets ** If a record is being modified you do require a license. If you get this error at create time of a record it might mean that somehow the permissions on that field 13191 must be messed up. The user might not have the required permissions to write to it. Usually this is resolved by allowing any users to submit to that field (check that check box on the permissions tab of that field). See if that is your problem.. Joe ________________________________ From: Sanjana AGARWAL <[email protected]> To: [email protected] Sent: Monday, January 5, 2009 3:48:03 AM Subject: Problem in Approving a tickets ** Hello All , We are on ITSM 6.3 From the approval console, if I approve/reject a ticket using the Approve or Reject button I got the following error : ARERR [8932] You do not have write license ARERR [330] You do not have write access to field : 13191 In my knowledge, for approving any ticket approver doesn't require any license. Thanks to please correct me if I am wrong. Regards, Sanjana __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
