This is a know issue/defect. Try using a Set Fields run process:
Thanks, Bryan From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frex Popo Sent: Wednesday, January 14, 2009 8:12 AM To: [email protected] Subject: Re : AW: PERFORM-ACTION-ADD-ATTACHMENT that does not attach! ** Thanks. I saw some old email with people having the same issue with set field as well and didnt bother trying it :-) will try and let you know. Many thanks for all your help --- En date de : Mer 14.1.09, Conny Martin <[email protected]> a écrit : De: Conny Martin <[email protected]> Objet: AW: PERFORM-ACTION-ADD-ATTACHMENT that does not attach! À: [email protected] Date: Mercredi 14 Janvier 2009, 12h17 we have a similar workflow to add an Attachment and I ever wondered why they turned off philter-phasing for this filter. Now I know why. -----Ursprüngliche Nachricht----- Von: Action Request System discussion list(ARSList) [mailto:[email protected]] Im Auftrag von Misi Mladoniczky Gesendet: Mittwoch, 14. Januar 2009 11:51 An: [email protected] Betreff: Re: PERFORM-ACTION-ADD-ATTACHMENT that does not attach! Hi, Try doing it in a Set-Fields action instead. The problem with Run Process is that it runs in the wrong Filter Phase. Set-Fields: CURRENT TRANSACTION dummyfield = $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 1000003962 "C:\FOTOS\$file_name$.jpg" I have not tried it, but you may change the Filter Phase by adding `! to the end of the filter name (backquote+exclamationnmark). Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. > Hi everyone, >  > ARS: 7.0.1 Patch04 > OS: Windows 2003 server >  > Here is the command in the filter if action: >  > PERFORM-ACTION-ADD-ATTACHMENT 1000003962 "C:\FOTOS\$file_name$.jpg" >  > Here an extract from the filter log: >  >  Checking "CTM_Images_Load_Image" > <FLTR> <TID: 0000000604> <RPC ID: 0000188890> <Queue: Fast     > > <Client-RPC: 390620  > <USER: > Demo                                 >        > >        0: Process > <FLTR> <TID: 0000000604> <RPC ID: 0000188890> <Queue: Fast     > > <Client-RPC: 390620  > <USER: > Demo                                 >        > >              PERFORM-ACTION-ADD-ATTACHMENT 1000003962 > "C:\FOTOS\00109125.jpg" > <FLTR> <TID: 0000000604> <RPC ID: 0000188890> <Queue: Fast     > > <Client-RPC: 390620  > <USER: > Demo                                 >        > > /* Wed Jan 14 2009 09:51:45.2560 */    End of filter processing > (phase 3) on CTM_Images - 000000000008164  As you can see the server > does not throw any error but the command does not work as no file is > attached. Permissions are set correctly in the attachment pool and the > attachment field. So I hope this is not a bug and may be something > trivial!! >  > Have you had a similar problem before? >  > Thanks in advance > frex > > > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > -- > This message was scanned by ESVA and is believed to be clean. > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
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