Dear All, Sorry to reply late.
Now we came to know that we cannot use Remedy Migrator for this purpose. For David: We need to only upgrade ARS from 6.x to 7.01 For Joe: On the new server (7.01) we already have some custom applications in place. We thinking of these lines: 1) Export the configuration forms/data (SHR forms) to ARS 7.01 2) Export HPD 6.0 to ARS 7.01 Please let me know any suggestions. Thanks, Prashant On Mon, Jan 5, 2009 at 5:10 PM, David Charters < [email protected]> wrote: > ** > > Are you upgrading just ARS or are you also upgrading Help Desk to 7.0.3? > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Joe DeSouza > *Sent:* Monday, January 05, 2009 7:24 AM > *To:* [email protected] > *Subject:* Re: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade > > > > You could also try copying the DB across, remove any server references if > found in that DB, then install the production version of the ARS to that new > DB on the new server and then go upwards from there.. > > Joe > > > ------------------------------ > > *From:* Prashant Patil <[email protected]> > *To:* [email protected] > *Sent:* Sunday, January 4, 2009 1:40:41 AM > *Subject:* ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade > ** > > Dear All, > > We are currently planning a platform upgrade from ARS 6.00.1 to ARS 7.01 > > *ARS 6.x Server Config* > Windows 2K - ARS Engine 6.00.01 patch 1420 > Oracle 9.0.1.0.0 > Helpdesk 5.0 (customized) > > > *ARS 7.001 Server Config* (already setup) > Windows 2K - ARS Engine 7.0.01 patch 002 > Oracle 10gR2 > SLM 7.0.0.2 > > We have a development server same as the ARS 7.001 server config. > > *(A) How do we go about migrating HD 5.0 application & data to the new > platform?* > we thought of doing it as follows. Any feedback would be highly > appreciated. > 1) Setup development environment same as ARS 6.x server config > 2) Install Helpdesk 5.0, import data (*can we use Remedy Migrator to > import application & data from old server? which Remedy Migrator version?* > ) > 3) Upgrade HD 5.x to HD 6 > 4) Upgrade ARS Engine from 6.x to 7.001 > 5) Now migrate HD 6 app & data to the new server platform ARS 7.x (*can we > use Remedy Migrator to import application & data? which Remedy Migrator > version?*) > > *(B) Can we use SLM 7.002 with HD 6.x application to define service > targets? Are there any issues?* > > Please let us know any ideas or anything we may have to plan for before > getting started. > > Thanks & Regards, > Prashant > > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
