I *just* finished an install exactly like you (vmware win2003, sql 2005, IIS+Tomcat) except I am on JDK 1.6.0_11-- and absolutely no problems. Installed everything except FTS and SNMP. I registered with portmapper but left both following port numbers blank.
Are you doing this over RDP? There was a note in the install guide to disable temp dir flushing, etc using tscc.msc to avoid install problems. I thought "boy I am glad I saw that, I wonder what would have happened..." :-) Brien On Thu, Jan 29, 2009 at 3:39 PM, David Sanders < [email protected]> wrote: > ** > > Hi JT > > > > The error when AR Server was not installed properly was that a Service that > is depends on (Portmapper) failed to start. Looking at the Service > definition, the portmapper file (portmap.exe) was not present anywhere on > the server. > > > > I think the errors I am seeing are related to Java – certainly the > uninstall error message is specifically java, and I think the Dev Studio > error message is also Java related. Perhaps I'll roll it all back again and > replace the JDK 1.6.0_06 with a JDK 1.5 version and see if that helps. > > > > Regards… Dave > > > > David Sanders > > Remedy Solution Architect > > *Enterprise** Service Suite @ Work* > > ========================== > > > > tel +44 1494 468980 > > mobile +44 7710 377761 > > email [email protected] > > > > web http://www.westoverconsulting.co.uk > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *J.T. Shyman > *Sent:* Thursday, January 29, 2009 10:16 PM > *To:* [email protected] > *Subject:* Re: ARS 7.5 Installers - tales of woe > > > > I just installed AR 7.5 with all the bells and whistles except for LDAP > integration on a Win2K3 VM with no issues at all. I've got JRE/JDK 1.5.0_12, > though and not 1.6.0_06. I'm not sure if 1.6 is on the compatibility matrix > or not…it *_should*_ be. I'm also using SQL 2005 and connected using > Windows Authentication. > > > > What is happening when you try to start the service? Is there anything in > the system or application logs on the server? > > > > --- J.T. Shyman > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *David Sanders > *Sent:* Thursday, January 29, 2009 4:57 PM > *To:* [email protected] > *Subject:* ARS 7.5 Installers - tales of woe > > > > Is it just me, or is anyone else having problems with the installers for > ARS 7.5 ? Here's what's happening: > > > > Server: VMWare Windows 2003 Server > > DB: MSSQL2005 > > JDK: 1.6.0_06 > > JRE: 1.6.0_06 > > > > You have to make sure the server has a DNS suffix in its name (mine is not > a member of a domain), and make sure that MSSQL Native Client Configuration > has TCP/IP enabled. > > > > The first few attempts, I used the ARSuiteKitWindows installer. When the > installer got to offering me the install options, I chose Custom and > selected all the components to install except the LDAP integrations, > Approval and Assignment engines which I don't need. So I should have had > all the clients, AR Server, Mid-Tier, Web Services plugin, and Email > engine. I chose to register with portmapper. > > I tried this a couple of times (fortunately, being on VMWare, I was able to > revert to a snapshot of the virgin system) and each time the installers > failed to install the portmapper (portmap.exe) so the AR Server couldn't > start. (I think there may have been other files also not installed). After > the failed installation, the uninstall options did not work (failed to find > Class Main). > > > > So, then I tried repeating the installation, but not registering with > Portmapper. This time the AR Server was not dependent on the missing > portmap.exe file, but the installation still failed. The AR Server just > would not start. Again the uninstall option (from Control Panel) would not > work, so the VM was rolled-back again. > > > > I then tried the Minimal Install option (not custom) which installs just > the AR Server. Registered with Portmapper, and to my (by now) surprise, it > worked. The AR Server was installed, Portmapper was installed and > everything seemed to be working. (Took another VM Snapshot at this point > !!) > > > > Next step – re-run the installer and select the other Server components > that I want – Email, Mid-Tier, Web Services Plugin. The installer ran and > completed, installed Tomcat (for use with IIS) etc. with no issues. Great I > thought. > > > > Next step – install the clients including Developer Studio. Run the > installer again, choose only the client tools and all apparently completes, > so I should be there… but. > > > > User Tool – if I set it to use a Preference Server, there don't seem to be > any defaults set, so I go through Tools Options and set all the options. OK > and log-in again and it hasn't saved them. I can get it to save Flat look > on Forms, and a couple of other options, but not much else. Open the User > Preferences record in the User Tool and set the options there. A few more > 'take' but there are still some that I can't set and save (like ODBC Use > Underscores). So, give up on using Preference Server and using the ini file > all seems OK. > > > > Developer Studio – can't start it – 'The DevStudio executable launcher was > unable to locate its companion shared library'. Tried reinstalling it again > from the full installer, and also the client only installer – same result. > I didn't have these problems when I tried a beta copy. This looks like one > of the most tedious and unreliable installers I've come across in years. > > > > Oh, and the uninstall option still doesn't work – Java Virtual Machine > Launcher – Could not find the main class. Program will exit. > > > > Installing ARS on a windows box used to be a breeze – definitely not now. > Has anyone else had more luck? > > > > Regards > > > > David Sanders > > Remedy Solution Architect > > *Enterprise** Service Suite @ Work* > > ========================== > > > > tel +44 1494 468980 > > mobile +44 7710 377761 > > email [email protected] > > > > web http://www.westoverconsulting.co.uk > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
