I am new to this group and don't have full access yet, so I'm turning to the
list.
ARS 6.3, ITSM 6.0, MS SQL 2000, most use IE to access the ITSM parts. The
Remedy parts are installed on the E: drive.
Saturday, the C: and E: drives were full. Sunday, Windows admins cleared the
drive of files they assumed were Windows-only. Now the web access delivers
the following error upon login attempts:
ARERR 9341: No Preference Servers or Configuration Home Page Server. Home
Page needs a server.
Logging in with the WUT produces:
ARERR [623] Authentication failed
user: user-name, server: server.name
Cannot login to server.name as a preference server.
user: user-name, server: server.name
Unable to successfully log in to any server.
But the user "user-name" gets in! I assume some config files were deleted
Sunday. Can someone tell me what they should be? Or would it be a good idea
to reload the 6.3 web parts?
Thanks.
--
Bob Rowe, Remedy Action Request System Development and Administration
[email protected]
"The golden rule is to test everything in the light of reason and
experience, no matter from where it comes."
Mohandas K. Gandhi
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