Tomcat and IIS must be both using the same port causing a conflict? What is
your port configuration? By default Tomcat should use 8080 and IIS should be
using 80.

Joe
  -----Original Message-----
  From: Action Request System discussion list(ARSList)
[mailto:[email protected]]on Behalf Of Louise Van Hine
  Sent: Friday, February 06, 2009 7:04 PM
  To: [email protected]
  Subject: Re: Tomcat Settings for ARS 7.1


  ** Yes, Tomcat is definitely running.  Although I have not done anything
to configure IIS as yet.

        --- On Fri, 2/6/09, Joe DeSouza <[email protected]> wrote:

          From: Joe DeSouza <[email protected]>
          Subject: Re: Tomcat Settings for ARS 7.1
          To: [email protected]
          Date: Friday, February 6, 2009, 5:26 PM


          **
          Is Tomcat up and running?

          Maybe the process is hung? Try restarting after making sure the
java process that starts up tomcat is killed.

          Joe



----------------------------------------------------------------------
          From: Louise Van Hine <[email protected]>
          To: [email protected]
          Sent: Friday, February 6, 2009 3:07:56 PM
          Subject: Re: Tomcat Settings for ARS 7.1

          ** I saw something rush by here yesterday about Tomcat
installation and the application being configured with port 8080 commented
out?  Could whoever put that up there please show how to uncomment that,
because I think I am having that problem - the localhost won't show anything
when I try to open the page.

                Thanks!

                Louise van Hine

                --- On Thu, 2/5/09, Joe DeSouza <[email protected]>
wrote:

                  From: Joe DeSouza <[email protected]>
                  Subject: Re: Tomcat Settings for ARS 7.1
                  To: [email protected]
                  Date: Thursday, February 5, 2009, 7:14 PM


                  **
                  Kishor (I assume that's your name),

                  I used to get OutOfMemory crashes too with 7.1 Patch 003
of the mid-tier. What version of the mid-tier application are you on?

                  Recently I switched to patch 006 and it ceased to crash my
tomcat server ever so often. In fact none of my 10 servers have crashed as
yet and its been 3 days. According to Remedy support a memory related issue
was addressed on patch 006 which addressed OutOfMemory errors. Read the
readme files for all the bugs that were resolved by Patch 006..

                  Read my posts about tomcat settings where someone else on
the list asked something similar..

                  Cheers

                  Joe




--------------------------------------------------------------
                  From: kishorkv <[email protected]>
                  To: [email protected]
                  Sent: Thursday, February 5, 2009 4:34:08 PM
                  Subject: Tomcat Settings for ARS 7.1

                  ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid
Tier. Q1. Where I can get the Remedy recommended configuration for
IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make
Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat
crashing every 2 days once without any error messages.


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