I'll have to disagree with you on the Mid Tier not working on any drive but the C drive. Our environment is setup where the C partition is used only for OS Data and the D partition is where all the app installs are done. In our environment, the midtier and tomcat are installed on the D partition. We just have to make sure that the javaclass environment path settings are pointing to the right directory in the environment variables section on windows.
Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Louise Van Hine Sent: Monday, February 09, 2009 7:00 PM To: [email protected] Subject: Resolved: Tomcat Settings for ARS 7.1 ** A colleague helped me resolve this. It turns out that the Midtier will NOT work with Tomcat installed anywhere but on C, unless you want to change some registry settings in Windows. I reinstalled Tomcat on C and it worked okay. Another gotcha is for some reason, perhaps it has to do with a flaw in the installer, the application administration password and the midtier passwords got messed up and would not allow a login through the midtier, regardless of which user I attempted to log in with. Resetting the same passwords on the AR Server Administration console as well as resetting the Midtier administrator password, then checking "Validate password" cleared the problem. But I had done all of that the first time with the installer. Apparently it is necessary to go back and add them all in again. --- On Sat, 2/7/09, Matt Reinfeldt <[email protected]> wrote: From: Matt Reinfeldt <[email protected]> Subject: Re: Tomcat Settings for ARS 7.1 To: [email protected] Date: Saturday, February 7, 2009, 9:40 PM ** Louise, Check your server.xml file. That is where all the port definitions should be. Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Louise Van Hine Sent: Saturday, February 07, 2009 4:54 PM To: [email protected] Subject: Re: Tomcat Settings for ARS 7.1 ** Yes, I did configure IIS that way. the problem is that the instruction list I have for IIS configuration is not complete. I'll resume the fight again Monday - thanks for the tips, Joe! --- On Fri, 2/6/09, Joe D'Souza <[email protected]> wrote: From: Joe D'Souza <[email protected]> Subject: Re: Tomcat Settings for ARS 7.1 To: [email protected] Date: Friday, February 6, 2009, 7:21 PM ** Tomcat and IIS must be both using the same port causing a conflict? What is your port configuration? By default Tomcat should use 8080 and IIS should be using 80. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Louise Van Hine Sent: Friday, February 06, 2009 7:04 PM To: [email protected] Subject: Re: Tomcat Settings for ARS 7.1 ** Yes, Tomcat is definitely running. Although I have not done anything to configure IIS as yet. --- On Fri, 2/6/09, Joe DeSouza <[email protected]> wrote: From: Joe DeSouza <[email protected]> Subject: Re: Tomcat Settings for ARS 7.1 To: [email protected] Date: Friday, February 6, 2009, 5:26 PM ** Is Tomcat up and running? Maybe the process is hung? Try restarting after making sure the java process that starts up tomcat is killed. Joe ________________________________ From: Louise Van Hine <[email protected]> To: [email protected] Sent: Friday, February 6, 2009 3:07:56 PM Subject: Re: Tomcat Settings for ARS 7.1 ** I saw something rush by here yesterday about Tomcat installation and the application being configured with port 8080 commented out? Could whoever put that up there please show how to uncomment that, because I think I am having that problem - the localhost won't show anything when I try to open the page. Thanks! Louise van Hine --- On Thu, 2/5/09, Joe DeSouza <[email protected]> wrote: From: Joe DeSouza <[email protected]> Subject: Re: Tomcat Settings for ARS 7.1 To: [email protected] Date: Thursday, February 5, 2009, 7:14 PM ** Kishor (I assume that's your name), I used to get OutOfMemory crashes too with 7.1 Patch 003 of the mid-tier. What version of the mid-tier application are you on? Recently I switched to patch 006 and it ceased to crash my tomcat server ever so often. In fact none of my 10 servers have crashed as yet and its been 3 days. According to Remedy support a memory related issue was addressed on patch 006 which addressed OutOfMemory errors. Read the readme files for all the bugs that were resolved by Patch 006.. Read my posts about tomcat settings where someone else on the list asked something similar.. Cheers Joe ________________________________ From: kishorkv <[email protected]> To: [email protected] Sent: Thursday, February 5, 2009 4:34:08 PM Subject: Tomcat Settings for ARS 7.1 ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
