Hi Guillermo
I'd suggest you isolate which plugin files have been added to you ar.conf and
go through each of them checking using ldd to determine which shared object
(.so) is unable to find the shared libraries its looking for.
Here is an example using libwebservice.so from a linux machine.
[root@<protected> / ]# ldd /remedy/arserver/bin/libwebservice.so
linux-gate.so.1 => (0xffffe000)
libnsl.so.1 => /lib/libnsl.so.1 (0xf7f69000)
libpthread.so.0 => /lib/tls/libpthread.so.0 (0xf7f57000)
----> libhpi.so => not found
----> libjvm.so => not found
libc.so.6 => /lib/tls/libc.so.6 (0xf7e2c000)
/lib/ld-linux.so.2 (0x56555000)
I have added arrows to show the libraries it cannot find.
Then use find to determine where on the system your library lives
[root@<protected>] / ]# find / -name libhpi.so -print
...
/opt/remedy/arintegration/_jvm/lib/i386/native_threads
...
So adding the above path into the LD_LIBRARY_PATH in the arsystem script or
environment before starting ar system server will allow the plugin to find it.
Hope that helps.
Kindest Regards
David Morgan
Senior Technical Consultant
Tiberone Technologies Limited
Golden Cross House
8 Duncannon Street
London WC2N 4JF
Ph: +44 (0) 207 484 5069
Fax: +44 (0) 870 8310 381
Mob: +44 (0) 7876 450102
www.tiberone.com
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Guillermo Alfredo Torres Barron
Sent: 08 February 2009 18:04
To: [email protected]
Subject: Problem with IBR Integration for BMC Remedy Service Desk 7.1.00
Hi dear listers
We are trying to install IBR Integration Module for BMC Remedy Service =
Desk 7.1.00, (IBR Integration is a BMC Impact Manager's module) after =
installation re-start arsystem services but appear this error message
=20
/usr/ar/app/bin/arplugin: error while loading shared libraries: =
libarcrypto.so: cannot open shared object file: No such file or =
directory
=20
How can I resolve this error?, any idea?
=20
I have Linux Red Hat Enterprise Server 4, AR Server 7.1.00, Service Desk =
7.0.03 patch 006, Oracle 10g, /usr/ar/app/ is a ar server's installation =
directory
=20
Thanks in advance
=20
Greetings from Mexico
=20
=20
=20
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