In that table field just below the Authored For Group fields is where you need to create a list of "Groups that use this template". Bring up the template from the Application Administration Console and then goto to the Authored For Groups tab and click on the button "Update" to add all the groups that can then see that template.
Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of JanetB Sent: Friday, February 13, 2009 4:38 PM To: arslist@ARSLIST.ORG Subject: 7.x Incident Templates I created a bunch of Incident Templates for one of our support groups. I set the Authored For Group to the support group that will be using them, but when they select View Templates and select their support group, the list is empty. If I add myself to that support group I can see them, but I have admin rights. Am I missing something that needs to be done or particular rights a user must have in order to see and use the templates? -- View this message in context: http://www.nabble.com/7.x-Incident-Templates-tp22005045p22005045.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
