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Hi, We had kind of similar requirement here. What I was thinking of was to create a new form that would only handle approvals. The form would then be integrated as one of fulfilment process forms with SRM (like work order, incident etc.) and if I need a specific approval for the given request type, this form will always be the first step in the process. On the form itself, you can then define any approval processes, phases and once approved, it releases next steps of the fulfilment. I did not get to implement it, but do not see why this should not work. Jiri Pospisil Remedy Administrator IT Services LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Eli Schilling Sent: 19 February 2009 22:13 To: [email protected] Subject: Question: Service Request Management Approvals ** So I have been asked to create an approval process for SRM that includes both a management chain and a rules/mappings-based approval. For example, the management chain process fires and goes for two levels. If those approvals are obtained I then need to check the SRS:RequestApproversLookup for any individual or group approval rules/mappings. Originally I figured I could change the approval process config and have each process run at a different status. Turns out the SRM workflow is hard-coded to begin at "Waiting Approval" instead of what is actually configured in the App Proc Cfg form. So I'd really like to make workflow modification a last resort here. On the other hand, I can't exactly combine the two processes since one is parent-child and the other is level-based. Or can I? Any suggestions rendered would be greatly appreciated! Thanks in advance! Eli The contents of this message, together with any attachments, are intended only for the use of the individual or entity to which they are addressed and may contain information that is legally privileged, confidential or otherwise exempt from disclosure. If you are not the intended recipient, you are prohibited from disseminating, distributing, or copying this message or any attachment. If you have received this message by mistake, please let the sender know by email reply and immediately delete this message, along with any attachments, from your system. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [email protected]. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
