I just did this to my dev box last week. You need to go into the registry of the email engine box, and find (sorry, I forget the keys) that are pointing at the old jre and point them to the new one, or you could reinstall the email engine which should get the new version and update the appropriate registry key
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew Fremont Sent: Friday, February 20, 2009 11:16 AM To: [email protected] Subject: Email Engine Service question ** Hi, Our email services has stopped, and we couldn't restart it with the following error: "The BMC Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alert service." We found out that the IT group removed the java jre1.5.0_10 from the box, and installed a newer java version jre6. For some ridiculous reasons, IT group does not now allow us to reinstalled jre1.5.0_10.... This is the version we have on the server when the email installed and it work fine. Is there a way to re-config or point the Remedy Email Engine to use the new java version without reinstall the Email? Thanks, Andrew __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
