List,
Need a local resource for WPAFB in Dayton, OH for a long term contract.
This is a backfill for someone who left. Start date is ASAP.
DESCRIPTION:
Remedy IT Service Management (ITSM) Suite 7.x, specifically the
Service Desk solution, including Incident & Problem Management,
Configuration Management Data Base (CMDB), Change Management and Service
Level Management within a large enterprise. Preferred candidate would
have an AF or DoD background, and fully understand service and problem
management within the IT environment and have experience
designing/translating requirements into ITSM business processes in
conjunction with the BMC tool. Should have working knowledge of ITIL
and Service Support/Delivery philosophy.
REQUIRED SKILLS:
ITIL Foundational (V2 or V3) and/or BMC Remedy Certifications
desired
Strong interpersonal/communication/writing skills and ability to
effectively liaison with remote teams
US Citizen
Ability to acquire NAC
REQUIRED EXPERIENCE:
BS Degree or equivalent experience
IT Operations background
BMC ITSM implementation experience
Work flow/process design experience
Respectfully,
Joshua Kitchen
Recruiter
Kforce Professional Staffing
Two Prestige Place
Suite 350
Miamisburg, Ohio 45342
937.449.1749 Office
937.461.6888 Fax
937.416.3456 Cell
<http://www.linkedin.com/in/joshkitchen>
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