Hi Ann I am sorry I was not involved in the installation of Helpdesk, Change etc, I just installed the SLM Module, yeah I copied all the files over to the second server after installing on the primary server. Did BMC provide you with the dump utility? If not, ask them to do so, this gets installed on the server and the next time the server goes down provides a detailed dump of the processes running on the ARServer at the moment of the crash. We had that problem a while back, where the server was crashing two three or more times a day! worked out it was some rogue work-flow causing it. One sure way to find out is to remove the files from the secondary server. If it is crashing repeatedly then doing this will not cause you any additional headaches, but might just eliminate the source of the problem. It will probably only take you around 10 to 15 minutes to check this out. Did you make any changes to the arconfig and armonitor files?
My environment is ARS 7.0.1 SLM 7.1 Solaris 5.10 Oracle 10.2 Let me know if I can help in any other way. thanks shafqat --- On Mon, 3/9/09, Ramey, Anne <[email protected]> wrote: > From: Ramey, Anne <[email protected]> > Subject: Re: SLM 7.1 & Server group > To: [email protected] > Date: Monday, March 9, 2009, 8:40 PM > I've studied the logs, Column's studied them, and > now BMC's had them for a week or so. We can't seem > to find the pattern that would lead us to the cause. You > copied over all the bin directories (for helpdesk, change, > problem, etc. as well as SLM) like the install instructions > indicated? What is your OS? I'm running Red Hat Linux. > > Anne Ramey > *********************************** > E-mail correspondence to and from this address may be > subject to the North Carolina Public Records Law and may be > disclosed to third parties only by an authorized State > Official. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Shafqat Ayaz > Sent: Monday, March 09, 2009 4:21 PM > To: [email protected] > Subject: Re: SLM 7.1 & Server group > > Hello Anne > > We have done it and it works fine, we have had no problems, > been running it since mid December. Have you looked at the > crash logs? obviously you have, but any insight? what do > they say, any messages? just copying the directories should > not crash your server, since these directories do not get > used unless your primary server goes down. > > thanks > > shafqat > > > --- On Mon, 3/9/09, Ramey, Anne > <[email protected]> wrote: > > > From: Ramey, Anne <[email protected]> > > Subject: Re: SLM 7.1 & Server group > > To: [email protected] > > Date: Monday, March 9, 2009, 7:31 PM > > No, the instructions say to install on one and then > copy all > > the binaries to the secondary. The installer > won't let > > you install it more than once (since it makes DB > changes and > > all servers in the server group use the same DB). > I've > > copied the binaries as instructed, but think that must > be > > where the problem is coming from. I was wondering if > anyone > > had done it successfully and could testify... > > > > Anne Ramey > > > > E-mail correspondence to and from this address may be > > subject to the North Carolina Public Records Law and > may be > > disclosed to third parties only by an authorized State > > Official. > > > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Matt > Reinfeldt > > Sent: Monday, March 09, 2009 2:04 PM > > To: [email protected] > > Subject: Re: SLM 7.1 & Server group > > > > ** > > Anne, > > > > Silly question here, but did you install the package > on > > each server in the group? > > > > Matt R. > > > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Ramey, Anne > > Sent: Monday, March 09, 2009 1:00 PM > > To: [email protected] > > Subject: SLM 7.1 & Server group > > > > ** > > Since I installed SLM 7.1 over SLM 7.0 in my UAT > system > > (which is server grouped) the secondary server is > repeatedly > > and constantly crashing. Has anyone with a > servergroup > > successfully made this upgrade? What method did you > use? > > Has anyone else seen this kind of issue? > > > > Anne Ramey > > E-mail correspondence to and from this address may be > > subject to the North Carolina Public Records Law and > may be > > disclosed to third parties only by an authorized State > > Official. > > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where > the > > Answers Are" html___ > > __Platinum Sponsor: RMI Solutions ARSlist: "Where > the > > Answers Are" html___ > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > > Platinum Sponsor: RMI Solutions ARSlist: "Where > the > > Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the > Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
