Any idea how does company's email server and Remedy's Email Engine work. are they synchronized with each other or they are two separate things.
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Tuesday, March 10, 2009 8:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy vs. Blackberry ** You can also send email to the phone to be received as a text message too. As a poor man's solution, you could setup separate notifications that email the user's phone email address instead of using third-party software. However, your problem notification process remains totally reliant on the company's email server and Remedy's Email Engine. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, March 10, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Remedy vs. Blackberry You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy. I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe ________________________________ From: Rajat Sharma <rajatsha...@eaton.com> To: arslist@ARSLIST.ORG Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat ________________________________ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively "CMC"). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. ________________________________ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html____Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
