Your company email server is Exchange or Novel or whatever it is that you may be using in your company. The Remedy email engine is a service, whose information you should find in depth in the Email engine administrator guide. I would recommend you go through this if you really want to understand the engine and its capacities..
Cheers Joe ________________________________ From: Rajat Sharma <[email protected]> To: [email protected] Sent: Tuesday, March 10, 2009 12:05:39 PM Subject: Re: Remedy vs. Blackberry ** Any idea how does company’s email server and Remedy’s Email Engine work. are they synchronized with each other or they are two separate things. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of VanSickle, James W Sent: Tuesday, March 10, 2009 8:52 PM To: [email protected] Subject: Re: Remedy vs. Blackberry ** You can also send email to the phone to be received as a text message too. As a poor man’s solution, you could setup separate notifications that email the user’s phone email address instead of using third-party software. However, your problem notification process remains totally reliant on the company’s email server and Remedy’s Email Engine. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 ________________________________ From:Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe DeSouza Sent: Tuesday, March 10, 2009 10:11 AM To: [email protected] Subject: Re: [ARSLIST] Remedy vs. Blackberry You can try third party solutions that integrate with Remedy such as TelAlert, MobilSys (formally called EtherPage) which have easy integrations to Remedy. I had even tinkered around with a java based freeware that could page cell phones if you had a GSM enabled modems that you could hook on to your Remedy Server. You would need a GSM enabled modem for using TelAlert or MobileSys as well.. Take your pick.. Cheers Joe ________________________________ From:Rajat Sharma <[email protected]> To: [email protected] Sent: Tuesday, March 10, 2009 11:01:15 AM Subject: Remedy vs. Blackberry ** Hi List, Do we have any option or form in Remedy where we can put user's information and they get a text message on there cell phones saying there is a high priority ticket in the queue. I checked the option in the People Information form where we can put user's cell phone number but this is not the solution. they want the mail to be sent to the entire group not to a single user. Or can we customize such facility in Remedy. It is a kind of feature which is in Blackberry. Thanks, Rajat _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
