As I understand it, you shouldn't need to update the JAR files for the CMDB viewer directly - they automatically get downloaded from the AR Server and added as needed (at least with CMDB 2.1). Either way, you shouldn't be copying DLLs (Windows specific) into your Linux server - that will never work. If you completely remove the files from the directory and restart everything does it still not work?
Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sean Harrodine Sent: Monday, March 16, 2009 4:22 PM To: [email protected] Subject: Re: Mid-tier 7.1 issue...i've broken it whilst fixing it ! :o( ** Hi there and thanks for the reply not to my knowledge. to my knowledge, there were no *.dll files in /usr/ar/mid-tier/WEB-INF/lib so i just copied over cmdbapi21.dll, cmdbjni21.dll and cmdbapi21.jar it didnt fix my issue so i ... 1 - renamed the files 2 - ran the catalina.sh stop and start 3 - ran apachectl stop and start .....and now it wont work at all ! ________________________________ From: LJ Longwing <[email protected]> To: [email protected] Sent: Monday, 16 March, 2009 22:07:35 Subject: Re: Mid-tier 7.1 issue...i've broken it whilst fixing it ! :o( ** The UnsatisfiedLinkError usually means that there is a DLL/so missing that it's needing...any chance you moved something out on accident? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sean Harrodine Sent: Monday, March 16, 2009 4:02 PM To: [email protected] Subject: Mid-tier 7.1 issue...i've broken it whilst fixing it ! :o( ** Hi everyone, Whilst trying to fix a problem whereby CI Relational Viewer was not showing the graphical representation (by moving 2 cmdb*.dll + 1 cmdb*.jar files into the WEB-INF/lib directory on my suse linux server), and then stop / starting the application, i now have a completely dead mid-tier connection ! :o((( Its been working all day until now that is, as not i receive the followign when trying to log in........... HTTP Status 500 - ________________________________ type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: ARInitialization com.bmc.arsys.api.Proxy.ARInitialization(Native Method) com.bmc.arsys.api.Proxy.<init>(Unknown Source) com.bmc.arsys.api.ProxyJRpcBase.<init>(Unknown Source) com..bmc.arsys.api.ProxyJRpc.<init>(Unknown Source) com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) com.bmc.arsys.api.ProxyPool..get(Unknown Source) com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source) com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) com.bmc.arsys.api.ARServerUser.login(Unknown Source) com.remedy..arsys.session.LoginServlet.authenticate(Unknown Source) com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source) com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source) com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:710) javax.servlet.http.HttpServlet.service(HttpServlet.java:803) note The full stack trace of the root cause is available in the Apache Tomcat/5.5.25 logs. ________________________________ Apache Tomcat/5.5.25 The end of the catalina logfile shows the following........... # tail -30 catalina.2009-03-16.log Mar 16, 2009 9:22:32 PM org.apache.jk.common.ChannelSocket init INFO: JK: ajp13 listening on /0.0.0.0:8029 Mar 16, 2009 9:22:33 PM org.apache.jk.server.JkMain start INFO: Jk running ID=0 time=0/86 config=null Mar 16, 2009 9:22:33 PM org.apache.catalina.storeconfig.StoreLoader load INFO: Find registry server-registry.xml at classpath resource Mar 16, 2009 9:22:33 PM org.apache.catalina.startup.Catalina start INFO: Server startup in 3024 ms Mar 16, 2009 9:42:04 PM org.apache.catalina.core.StandardService stop INFO: Stopping service Catalina Mar 16, 2009 9:42:05 PM org.apache.catalina.core.AprLifecycleListener lifecycleEvent INFO: Failed shutdown of Apache Portable Runtime Mar 16, 2009 9:43:07 PM org.apache.catalina.core.AprLifecycleListener lifecycleEvent INFO: The Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /opt/java5/jre1.5.0_17/lib/i386/client:/opt/java5/jre1.5.0_17/lib/i386:/opt/java5/jre1.5.0_17/../lib/i386:/opt/CA/SharedComponents/lib Mar 16, 2009 9:43:07 PM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 989 ms Mar 16, 2009 9:43:07 PM org.apache.catalina.core...StandardService start INFO: Starting service Catalina Mar 16, 2009 9:43:07 PM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.25 Mar 16, 2009 9:43:07 PM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Mar 16, 2009 9:43:10 PM org.apache.jk.common.ChannelSocket init INFO: JK: ajp13 listening on /0.0.0.0:8029 Mar 16, 2009 9:43:10 PM org.apache.jk.server..JkMain start INFO: Jk running ID=0 time=0/73 config=null Mar 16, 2009 9:43:10 PM org.apache.catalina.storeconfig.StoreLoader load INFO: Find registry server-registry.xml at classpath resource Mar 16, 2009 9:43:10 PM org.apache.catalina.startup.Catalina start INFO: Server startup in 3698 ms I have moved the files that i copied over to "fix" my previous issue but with no joy. As a mid-tier novice, can anyone give me a few basic things to check that may be at fault please ? PATH is set to...... /sbin:/usr/sbin:/usr/local/sbin:/root/bin:/usr/local/bin:/usr/bin:/usr/X11R6/bin:/bin:/opt/gnome/bin:/opt/kde3/bin:/ford/thishost/unix/bin:/ford/thishost/unix/apps_bin Many many thanks in advance...... Sean ARS 7..1 patch 006 suse linux __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 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