UNCLASSIFIED The AL captures the computer name but not the Windows' user name.
Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Feliciano, Ferdinand, A (Rocky) Sent: Thursday, March 19, 2009 10:46 AM To: [email protected] Subject: Re: Capture ComputerName and UserName ** Do an Active Link instead of Filters. Filters run on the server side. That's why you're getting the server's information. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Scott Illari Sent: Thursday, March 19, 2009 10:34 AM To: [email protected] Subject: Re: Capture ComputerName and UserName ** Jason, You won't be able to gather the user's computer information thru a filter since they run on the server. You will need to run your $PROCESS$ command in an active link without using "@@". Since you are attempting to do this in a filter, I am assuming timing does not matter so you can capture it on window open, window loaded, display, submit, modify..............in the active link. Hope this helps. Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari <http://www.linkedin.com/in/scottillari> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Tricky Sent: Thursday, March 19, 2009 10:27 AM To: [email protected] Subject: Capture ComputerName and UserName ** I'm trying to capture the computername and windows username using a filter. I tried using Set Fields = $PROCESS$ %COMSPEC% /c echo %COMPUTERNAME% but I get and error -- ARERR [341] Cannot run the requested process Tried using $PROCESS$ c:\windows\system32\cmd.exe /c hostname and I get the Remedy Server information instead of the clients. Thanks, Jason __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
