Just talked to BMC and this is fixed in 7.5, which is good, but not when you are still on 7.0 (BOO HOO!)
Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa Sent: Wednesday, March 18, 2009 12:40 PM To: [email protected] Subject: Re: Incoming Emails ** Looks like this is a limitation with SQL and parsing of more than 4000 characters. I'm hoping that BMC might have fixed this (by running a different SQL query) in 7.1 or 7.5? Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa Sent: Tuesday, March 17, 2009 1:16 PM To: [email protected] Subject: Incoming Emails ** We some create tickets via email and this all works fine. There was some of them that were rejected because of "ORA-01704: string literal too long" though and I was wondering if there is anything that I can change to let these go through. Our "Details" field allows 10,000 characters, and I was able to create this ticket manually. The "details" field on the email is about 5,000 character but when it comes through email, we get the error message. I did some research and it said something about clobs and the fact that SQL can't handle more than 4,000 characters. I cut the details down to 3,500 characters and it went through. Anyway to increase this? Error message is: Failure during SQL operation to the database ORA-01704: string literal too long ARS 7 patch 5 Windows 2003 Server Oracle 10i Email Exchange 2007 (I believe) Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [email protected] __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
