Have you thought about using a marquee on the Home page and/or Consoles? From an admin screen, you could input a message designated for a particular group/person and the resulting message would scroll across their screen in a View field. It's another way to manage targeted messaging!
Nathan Foy Remedy Systems Support IBM Global Technology Services 889 Ridge Lake Blvd, C1-1102 Email: [email protected] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joseph Kasell Sent: Monday, March 23, 2009 7:10 AM To: [email protected] Subject: Re: Popup Broadcast Messages Fred, You're you're preaching to the choir, but the decision was made years ago (and before I came on board here) not to have the alert tool installed on the desktops. I don't see that changing any time soon. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. "Grooms, Frederick W" <frederick.w.groo To [email protected]> [email protected] Sent by: "Action cc Request System discussion list Subject (ARSList)" Re: Popup Broadcast Messages <arsl...@arslist. ORG> 03/20/2009 07:23 PM Please respond to [email protected] RG This is a multi-part message in MIME format. ------_=_NextPart_001_01C9A9B2.DAB0D3F5 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Actually ... Wouldn't this just be the Alert Tool? =20 All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. =20 Fred =20 =20 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: [email protected] Subject: Re: Popup Broadcast Messages =20 ** Think global field, active link on interval... From:=20 Joseph Kasell <Joseph_Kasell>=20 To:=20 [email protected]=20 Date:=20 03/20/2009 07:38 AM=20 Subject:=20 Popup Broadcast Messages=20 Sent by:=20 "Action Request System discussion list(ARSList)" <[email protected]> =20 ________________________________ Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need to compose and broadcast such a message. I know there is the bulletin board in ITSM 6, but it requires active scanning on the part of the user. We're looking for a popup. Appreciate the help. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union =20 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ------_=_NextPart_001_01C9A9B2.DAB0D3F5 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable ** <html xmlns:v=3D"urn:schemas-microsoft-com:vml" = xmlns:o=3D"urn:schemas-microsoft-com:office:office" = xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml"; = xmlns=3D"http://www.w3.org/TR/REC-html40";> <head> <META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; = charset=3Dus-ascii"> <meta name=3DGenerator content=3D"Microsoft Word 12 (filtered medium)"> <!--[if !mso]> <style> v\:* {behavior:url(#default#VML);} o\:* {behavior:url (#default#VML);} w\:* {behavior:url(#default#VML);} shape {behavior:url (#default#VML);} </style> <![endif]--> <style> <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman","serif";} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} tt {mso-style-priority:99; font-family:"Courier New";} span.EmailStyle18 {mso-style-type:personal-reply; font-family:"Arial","sans-serif"; color:#1F497D;} MsoChpDefault {mso-style-type:export-only;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} div.Section1 {page:Section1;} --> </style> <!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--> </head> <body lang=3DEN-US link=3Dblue vlink=3Dpurple> <div class=3DSection1> <p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" face=3DArial><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'= >Actually … Wouldn’t this just be the Alert = Tool?<o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" face=3DArial><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'= ><o:p> </o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" face=3DArial><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'= >All you have to do is to push to the Alert Events form the message for each = user. Each user can set up the Alert Tool to pop up or display a flashing cursor or = play a sound.<o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" face=3DArial><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'= ><o:p> </o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" face=3DArial><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'= >Fred<o:p></o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" face=3DArial><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'= ><o:p> </o:p></span></font></p> <p class=3DMsoNormal><font size=3D2 color=3D"#1f497d" face=3DArial><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'= ><o:p> </o:p></span></font></p> <div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt = 0in 0in 0in'> <p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span = style=3D'font-size:10.0pt; font-family:"Tahoma","sans-serif";font-weight:bold'>From:</span></font></= b><font size=3D2 face=3DTahoma><span = style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Action Request System discussion list(ARSList) = [mailto:[email protected]] <b><span style=3D'font-weight:bold'>On Behalf Of </span></b>Tony Worthington<br> <b><span style=3D'font-weight:bold'>Sent:</span></b> Friday, March 20, = 2009 8:45 AM<br> <b><span style=3D'font-weight:bold'>To:</span></b> = [email protected]<br> <b><span style=3D'font-weight:bold'>Subject:</span></b> Re: Popup = Broadcast Messages<o:p></o:p></span></font></p> </div> <p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span = style=3D'font-size: 12.0pt'><o:p> </o:p></span></font></p> <p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><font size=3D3 face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>** = </span></font><font size=3D2 face=3DArial><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Think global field, active link on interval...<br> </span></font><br> <br> <o:p></o:p></p> <table class=3DMsoNormalTable border=3D0 cellpadding=3D0 width=3D"100%" style=3D'width:100.0%'> <tr> <td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'> <p class=3DMsoNormal><font size=3D1 color=3D"#5f5f5f" = face=3DArial><span = style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F'>= From:</span></font> <o:p></o:p></p> </td> <td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'> <p class=3DMsoNormal><font size=3D1 face=3DArial><span = style=3D'font-size:7.5pt; font-family:"Arial","sans-serif"'>Joseph Kasell = <Joseph_Kasell></span></font> <o:p></o:p></p> </td> </tr> <tr> <td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'> <p class=3DMsoNormal><font size=3D1 color=3D"#5f5f5f" = face=3DArial><span = style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F'>= To:</span></font> <o:p></o:p></p> </td> <td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'> <p class=3DMsoNormal><font size=3D1 face=3DArial><span = style=3D'font-size:7.5pt; font-family:"Arial","sans-serif"'>[email protected]</span></font> = <o:p></o:p></p> </td> </tr> <tr> <td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'> <p class=3DMsoNormal><font size=3D1 color=3D"#5f5f5f" = face=3DArial><span = style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F'>= Date:</span></font> <o:p></o:p></p> </td> <td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'> <p class=3DMsoNormal><font size=3D1 face=3DArial><span = style=3D'font-size:7.5pt; font-family:"Arial","sans-serif"'>03/20/2009 07:38 AM</span></font> = <o:p></o:p></p> </td> </tr> <tr> <td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'> <p class=3DMsoNormal><font size=3D1 color=3D"#5f5f5f" = face=3DArial><span = style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F'>= Subject:</span></font> <o:p></o:p></p> </td> <td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'> <p class=3DMsoNormal><font size=3D1 face=3DArial><span = style=3D'font-size:7.5pt; font-family:"Arial","sans-serif"'>Popup Broadcast = Messages</span></font> <o:p></o:p></p> </td> </tr> <tr> <td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'> <p class=3DMsoNormal><font size=3D1 color=3D"#5f5f5f" = face=3DArial><span = style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:#5F5F5F'>= Sent by:</span></font> <o:p></o:p></p> </td> <td valign=3Dtop style=3D'padding:.75pt .75pt .75pt .75pt'> <p class=3DMsoNormal><font size=3D1 face=3DArial><span = style=3D'font-size:7.5pt; font-family:"Arial","sans-serif"'>"Action Request System = discussion list(ARSList)" = <[email protected]></span></font><o:p></o:p></p> </td> </tr> </table> <p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span = style=3D'font-size: 12.0pt'><o:p> </o:p></span></font></p> <div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font = size=3D3 face=3D"Times New Roman"><span style=3D'font-size:12.0pt'> <hr size=3D2 width=3D"100%" noshade style=3D'color:gray' align=3Dcenter> </span></font></div> <p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><font size=3D3 face=3D"Times New Roman"><span style=3D'font-size:12.0pt'><br> <br> <br> </span></font><tt><font size=3D2 face=3D"Courier New"><span = style=3D'font-size:10.0pt'>Good morning everybody!</span></font></tt><font size=3D2 face=3D"Courier = New"><span style=3D'font-size:10.0pt;font-family:"Courier New"'><br> <br> <tt><font face=3D"Courier New">We're running ITSM 6 on an ARS 7.0.01 = server.</font></tt><br> <br> <tt><font face=3D"Courier New">I having a brainlock this morning = thinking about this issue and am</font></tt><br> <tt><font face=3D"Courier New">wondering if this is something which is a = lot simpler than what I'm</font></tt><br> <tt><font face=3D"Courier New">thinking it should be or if I'm missing = the obvious.</font></tt><br> <br> <tt><font face=3D"Courier New">Management here would like to have the = ability to have a broadcast popup</font></tt><br> <tt><font face=3D"Courier New">message be sent to Remedy users to inform = them of important activities,</font></tt><br> <tt><font face=3D"Courier New">changes in procedures, etc. The = message and the users who are the target</font></tt><br> <tt><font face=3D"Courier New">of the message would change as = appropriate and as circumstances dictate.</font></tt><br> <br> <tt><font face=3D"Courier New">We currently are using emails for all notifications from Remedy. However,</font></tt><br> <tt><font face=3D"Courier New">for this instance, I am asked to see if = this can be done without the need</font></tt><br> <tt><font face=3D"Courier New">to use email since they want to avoid = users needing to constantly scan</font></tt><br> <tt><font face=3D"Courier New">their mail in the event they want a = message sent out.</font></tt><br> <br> <tt><font face=3D"Courier New">They also would like the user to click a = button on the message to</font></tt><br> <tt><font face=3D"Courier New">acknowledge receipt of the = message.</font></tt><br> <br> <tt><font face=3D"Courier New">I'm thinking, OK, have a display-only = form appear with a field to hold the</font></tt><br> <tt><font face=3D"Courier New">message and a button with an active link = to perform a close and</font></tt><br> <tt><font face=3D"Courier New">acknowledgement of receipt. I'm = trying to figure out how to get that form</font></tt><br> <tt><font face=3D"Courier New">to appear on user A's screen while he is = in Remedy whenever user B decides</font></tt><br> <tt><font face=3D"Courier New">that there is a need to compose and = broadcast such a message.</font></tt><br> <br> <tt><font face=3D"Courier New">I know there is the bulletin board in = ITSM 6, but it requires active</font></tt><br> <tt><font face=3D"Courier New">scanning on the part of the user. = We're looking for a popup.</font></tt><br> <br> <tt><font face=3D"Courier New">Appreciate the help.</font></tt><br> <br> <tt><font face=3D"Courier New">Joe</font></tt><br> <br> <tt><font face=3D"Courier New">Joseph Kasell</font></tt><br> <tt><font face=3D"Courier New">Senior Systems Engineer</font></tt><br> <tt><font face=3D"Courier New">Navy Federal Credit Union</font></tt><br> <br> <br> </span></font><o:p></o:p></p> <p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span = style=3D'font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> </body> </html> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ------_=_NextPart_001_01C9A9B2.DAB0D3F5-- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" CONFIDENTIALITY NOTICE: The information contained in this e-mail, including any attachment(s), is confidential information that may be privileged and exempt from disclosure under applicable law. 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