Actually ... Wouldn't this just be the Alert Tool?
All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, March 20, 2009 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Popup Broadcast Messages ** Think global field, active link on interval... From: Joseph Kasell <Joseph_Kasell> To: arslist@ARSLIST.ORG Date: 03/20/2009 07:38 AM Subject: Popup Broadcast Messages Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ________________________________ Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the ability to have a broadcast popup message be sent to Remedy users to inform them of important activities, changes in procedures, etc. The message and the users who are the target of the message would change as appropriate and as circumstances dictate. We currently are using emails for all notifications from Remedy. However, for this instance, I am asked to see if this can be done without the need to use email since they want to avoid users needing to constantly scan their mail in the event they want a message sent out. They also would like the user to click a button on the message to acknowledge receipt of the message. I'm thinking, OK, have a display-only form appear with a field to hold the message and a button with an active link to perform a close and acknowledgement of receipt. I'm trying to figure out how to get that form to appear on user A's screen while he is in Remedy whenever user B decides that there is a need to compose and broadcast such a message. I know there is the bulletin board in ITSM 6, but it requires active scanning on the part of the user. We're looking for a popup. Appreciate the help. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
