Ive been able to setup a Remedy web service that can be incorporated into Altiris Workflow 6.5. To create a Remedy web service, there are instructions on that in the BMC Remedy Action Request System 7.1 Integrating with Plug Ins ... (Chapter 6) http://www.bmc.com/supportu/documents/93/94/69394/69394.pdf
As far as then getting that Web service ingested into Altiris Workflow, in Workflow you would create a Integration project (or if you have a Integration project already setup as a Muliple Container Generator type you could add to that project) and add a "Web Service Caller Generator". In the Web Service Caller generator, you select the Source Type "WSDL" and then enter the WSDL path as defined in the WSDL tab of your Remedy Web Service (looking at the Remedy Web Service object in the Remedy Admin tool its the field on that tab). Click Next through the next screens and take the defaults of "Populate into Component" and finish. Once you compile your Integration project, it will create a .DLL file that will contain the methods incorporated with the Integration project. You will then need to reference that DLL in your Workflow or Web Forms project in the Project Propertier / Libraries tab. Once you add that a reference to that file, you should have the Operation (defined in the Remedy web service) available as a component. When you add the component to your workflow, you will need to setup the Authentication info in that component. Basically fill out all the fields as much as you can and set Authentication Info to "ARSystem" and set the username and password to a ID in the Remedy system that should have permissions to the data being retrieved in the web service (based on the target Remedy form and fields being returned). You also need to setup the Input values and Output value of that component. Once you do that you should notice that it is able to work with the inputs you pass from Altiris Workflow and the data you setup as the Output from your Remedy Web service should be available as expected. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Tuesday, March 24, 2009 2:56 PM To: arslist@ARSLIST.ORG Subject: Web services - asmx link for integration into Workflow Web Component ** I have not worked with web services at all so forgive me if this is a painfully simple question. Our Altiris administrator was told that the Remedy Web Services of ARSystem 7 and up should provide an .asmx link for integration into a Workflow Web Component. He would like to make use of this to automate some integration between Altiris and Remedy but I have no idea what he is talking about, let alone what I need to give him. Help! I am currently on ARSystem 7.1.4 on windows 2003 with SQL 2005, Helpdesk 6.0. Thanks, Sharon __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
