Todd, I think your issue might be the java heap size. The following will show you how to increase the # of threads used to 4.
You can try the following (assuming windows here): 1. Open up the registry and go to: HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>BMC Remedy Email Engine>Parameters 2. Edit the JVM Option Count. Should be set to 2. Change it to 4. 3. Create a new String. Value name should be JVM Option Number 2 Value data should be -Xms128m 4. Create another new String. Value name should be JVM Option Number 3 Value data should be -Xmx512m 5. Now in the emaildaemon.properties file, use these params: a. com.bmc.arsys.emaildaemon.NumberOfSenderThreads=4 b. com.bmc.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true Hope this helps your performance woes. It helped me a great deal. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pasterski, t...@dts Sent: Tuesday, March 24, 2009 5:23 PM To: [email protected] Subject: Email Restriction - ARS 7.1 Patch 005 ** In the emaildaemon.properties (7.1 P5) there is a parm: <com.bmc.arsys.emaildaemon.ChunkSize=100> which restricts the number of messages sent with each poll to 100. I suppose that normally that is adequate if you poll every minute but during heavy message traffic even then it can cause significant delays. You cannot increase the parm or the email engine will fail to start. Support suggested adding parms: com.bmc.arsys.emaildaemon.NumberOfSenderThreads=1 com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=200 But for what I don't know, didn't change a thing. I tried to remove the ChunkSize parm and raise the RecycleSize and no change also. 100 is just inadequate, we have 9000 in the queue now! Anyone else experience this / have a solution? Todd __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
