Roger,

Do you even need to install 6.3 on AIX?  You should be able to just install 7.1 
saying you are upgrading the db.  No need to install the 6.3 binaries on the 
server.

Fred

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Nall, Roger
Sent: Wednesday, March 25, 2009 1:53 PM
To: [email protected]
Subject: Re: Upgrade server and migrate data

Gary,

We are doing the same upgrade here with one of our systems. The only difference 
is we are moving to new hardware on the application and database side. Here was 
our approach:
* Take a copy of current production.
* Restore to new database server.
* Install ARS 6.3 in AIX and point to new database instance.
* Upgrade AIX to 7.1.

Of course this is a high level view but I think you get the idea.

HTH,

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW
Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of jham36
Sent: Wednesday, March 25, 2009 1:47 PM
To: [email protected]
Subject: Re: Upgrade server and migrate data

I have used Remedy Migrator to do all my server migrations.  It was
not perfect, but got the job done.  As for how long it would take....
that all depends on how many apps, forms, workflow and all that that
you have as well as how much data.
I always did my migrations over a weekend.  I moved the forms and
stuff over the previous week or so and tested.  Then cut off access to
the old server to our users by putting it in admin only mode.  I cut
over the data and gave myself 2 days to do this.  We use a dns alias
for our remedy server, so that helped with the clients connecting to
the new server when it was ready.
Our last server migration was from 6.3 to 7.1 and ITSM 7 (from
HelpDesk 4).  This was a big one and took us about 6 months to get
setup.  I started moving data ahead of time and then moved only new or
changed data on that final weekend.  This may not work for everyone.
We were also able to fully migrate some specialized custom apps ahead
of time and put those into production first.

Server migration is never fun.

On Mar 25, 12:55 pm, Gary Roach <[email protected]> wrote:
> We are moving our Remedy 6.3 environment from HPUX v11.1  to  IBM AIX
> v6.1.  We need to upgrade the ARServer to 7.1 and migrate our existing app
> and data over to AIX.......can anyone guess or tell me about how long this
> would take to accomplish ? We are not upgrading the client side at this
> time.  We are also staying on Oracle 10.g
>
> Thank you,
>
> Gary Roach
> [email protected]

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