Hello,
We are consistently seeing this error in the Windows App event log.
VM enviornment (1 each; MT; ARS; DB)
Windows Server
ARS 7.1
ITSM 7.0.3
SQL Server
4/10/2009 5:22:35 PM AR System Monitor Error None 0 N/A <server name>
390620 : Failure while trying to run the filter/escalation process
(ARERR 24) : No error : PERFORM-ACTION-REFRESH-TABLE
That appears to be all that we get. It will occur approx 8 times in a
grouping, with no time pattern or anything else obvious as to what is
causing this.
Has anyone seen this before, and/or can help point me in the right
directioin? I find it interesting that Windows calls it an error, and
Description says No error.
The ARERR 24 message indicates a problem in a Filter or Escalation, but
I have no clue as to how to locate it.
What I found in documents and searches...
----
ARERR 24 Failure while trying to run the filter/escalation process
An error occurred while the AR System was executing a filter or
escalation that runs a process. There is an associated message detailing
the reason the process could not be executed. Check the definition to
verify that the process definition is correct.
If not, correct the process definition in the filter or escalation.
How do I identify what Filter/Escalation? The associated message is not
helping me.
----
The 390620 looks like a RPC number, but no idea where this fits in, if
not just a coincidence.
390620 through 390634 ("fast" daemon),
---
Any help would be appreciated.
Thanks,
Mark
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