Thanks Leonard, you have good eyes, never noticed that it was transposed! I'll have the developer onsite check that. Thanks, Mark
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Leonard Neely - FOJ Sent: Tuesday, April 14, 2009 8:53 PM To: [email protected] Subject: Re: Getting ERROR: <server name> 390620 : Failure while trying to run the filter/escalation process (ARERR 24) : No error : PERFORM-ACTION-REFRESH-TABLE ** That's interesting, since I don't believe that there is a "PERFORM-ACTION-REFRESH-TABLE" command. There is a "PERFORM-ACTION-TABLE-REFRESH" command, but it is for AL's only. My guess is that in some filter/escalation, you have a "Run Process" action that issues this command, and thus generates the error. I would suggest exporting your filters and/or escalations to a .def file, then search for reference to that command. That should at least narrow it down to the filter that is making the call. HTH Leonard Neely Column Technologies From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Tuesday, April 14, 2009 5:32 PM To: [email protected] Subject: Getting ERROR: <server name> 390620 : Failure while trying to run the filter/escalation process (ARERR 24) : No error : PERFORM-ACTION-REFRESH-TABLE ** Hello, We are consistently seeing this error in the Windows App event log. VM enviornment (1 each; MT; ARS; DB) Windows Server ARS 7.1 ITSM 7.0.3 SQL Server 4/10/2009 5:22:35 PM AR System Monitor Error None 0 N/A <server name> 390620 : Failure while trying to run the filter/escalation process (ARERR 24) : No error : PERFORM-ACTION-REFRESH-TABLE That appears to be all that we get. It will occur approx 8 times in a grouping, with no time pattern or anything else obvious as to what is causing this. Has anyone seen this before, and/or can help point me in the right directioin? I find it interesting that Windows calls it an error, and Description says No error. The ARERR 24 message indicates a problem in a Filter or Escalation, but I have no clue as to how to locate it. What I found in documents and searches... ---- ARERR 24 Failure while trying to run the filter/escalation process An error occurred while the AR System was executing a filter or escalation that runs a process. There is an associated message detailing the reason the process could not be executed. Check the definition to verify that the process definition is correct. If not, correct the process definition in the filter or escalation. How do I identify what Filter/Escalation? The associated message is not helping me. ---- The 390620 looks like a RPC number, but no idea where this fits in, if not just a coincidence. 390620 through 390634 ("fast" daemon), --- Any help would be appreciated. Thanks, Mark _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
