I agree with Tauf. It sounds like your assignee's are fulfilling the change manager role, so configure them as such. You have numerous options for setting up management as approvers w/o having them interact with the application. Either based on assignee like Tauf suggests or individual or group approvers based on other criteria. -- Chris Danaceau AttivaSoft Solutions Architect
________________________________ From: Action Request System discussion list(ARSList) on behalf of Chowdhury, Tauf Sent: Wed 4/15/2009 2:04 PM To: [email protected] Subject: Re: Change Manager Role in Change Management 7 ** >From reading through what you are doing at a high level, I would configure it >as such: Give your "assignees" the Change Manager Role. Make the testers the Change Assignee. Then configure your Approval Mappings that sends an approval to the Change Assignee group. What you are doing would work too but I would be concerned about reporting metrics and things so that is something to think about if you haven't done so already. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Wednesday, April 15, 2009 1:51 PM To: [email protected] Subject: Change Manager Role in Change Management 7 ** Good afternoon, I've been thinking about using the Change Manager role on Change Management to reflect testers for changes rather than listing the manager of the group making the change. The reason is because at this point, the person that actually "manages" the schedule and verifies that that tasks are completed are the Assignees, and most I.T. management prefer to do approvals and use reports rather than interact directly with the Change application. So, what I am thinking of doing is setting up all of the potential testing approvers as Change Managers so that going forward, the Assignee can pick one of them, and we do an ad hoc approval before implementation that picks up the Change Manager to do the approval. Can anyone see any down side to using the Change Manager field in this way? Is there a better way to have people performing the UAT do a sign-off in change management? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
