I have seen this in the past with a couple of Customers, ended up being corruption of the form/fields. There is a switch you put in the ar.cfg (ar.conf)
That will "recreate" (import) the forms on a restart. Doug From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Janie Sprenger Sent: Friday, April 17, 2009 10:53 AM To: [email protected] Subject: Re: Couldn't locate the Email form - ARERR 9801 ** Do you have an archive or backup form of AR System Email Messages? Or any other form with the word 'Email' in it, other than the AR System forms? I've seen where the email engine identifies a different form for Email Messages and that causes issues. This often happens after an App restart when some type of action has occurred with the DB. I've found that removing the 'other' form and stopping/starting ARS and Email will fix that issue, but not sure if that's the issue your having. HTH, Janie From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lockwood, Teresa L Sent: Friday, April 17, 2009 4:42 AM To: [email protected] Subject: Re: Couldn't locate the Email form - ARERR 9801 ** Yes, it's there. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe DeSouza Sent: Friday, April 17, 2009 3:18 AM To: [email protected] Subject: Re: Couldn't locate the Email form - ARERR 9801 I apologize for asking the obvious, but does that form exist on the server? Joe ________________________________ From: "Lockwood, Teresa L" <[email protected]> To: [email protected] Sent: Friday, April 17, 2009 2:10:45 AM Subject: Couldn't locate the Email form - ARERR 9801 ** I'm seeing the following error message and none of my emails are going out. Couldn't locate the Email form. (ARERR 9801) Couldn't locate the Email form. : AR System Email Messages Have restarted application to no avail. The oracle password was changed via Admin tool earlier tonight; could this be causing the error? Any help is appreciated J Terri AR Server: 6.3 Patch 24 on UNIX AIX 5.3 SQL - Oracle 9.2.5 ITSM v 5.6 MidTier 6.3 Patch 20 on Windows 2003 NT server This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
