I found the solution using BMC's knowledge base (which isn't working with IE 6 for me but is working with Firefox if anyone else is having issues.) I'm not happy that I had to create a field in the reserved range of field ids, but it worked and that is what matters for now.
In this case, the customer had created a field in the custom range (536870917 field ID) on the application form and had added it to both of the joins for the approval server - the two way join between the application form and AP:Detail and the 3-way join between the application form and AP:Detail-Signature. We restarted the approval server and set the Definition Check Interval to 0, however, there was no change. What fixed this was to use a field in the Remedy Reserved range. Customer created a field ID in the reserved range and used this for the first approver and this worked. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Friday, April 17, 2009 8:34 AM To: [email protected] Subject: Re: Custom Approval Question ** Shawn, Did you make your new field visible on all the AP join forms with Change? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Friday, April 17, 2009 9:26 AM To: [email protected] Subject: Custom Approval Question ** Good morning, Based on everyone's feedback a few days ago, I decided against using the Change Manager field to do approvals by testers. I set up a new field and have that being populated correctly, but there is an issue I am getting with trying to set up that user as an approver. Basically, I set up an ad-hoc process (the only one being used at this time) and modeled it after how the Change Manager field can be set up for ad hoc approvals. Everything seems to be correct, except that when I go into the logs, I see the following error when it tries to find the first approver. <APPR> Process a 'New-Details' command <APPR> Working with process Change Requsted For Approval <APPR> Create a new Approval Detail record <APPR> created new entry with ID 000000000004222 <APPR> Check auto-approve rules <APPR> Checking for Signature Collector Rules <APPR> Skip self-approve rules as approval request not from originator of entry <APPR> Check for self-assign as approval not initiated by owner <APPR> Option set to never self-assign <APPR> Get first approver <APPR> * Field specified for first approver is not defined on the form <APPR> Field specified for first approver is not defined on the form (ARAPPERR 4603) <APPR> 536871244 <APPR> Set approval details record for this entry to state Error <APPR> Clean all related support entries attached to detail record <APPR> Perform done rules <APPR> Process done rule Change Requested - Error <APPR> --> Match -- done rule applied <APPR> Starting processing of set fields operation <APPR> TempApprovalServerResult (301311800) = Error <APPR> Change Request Status (7) = 5 <APPR> Status Reason (1000000150) = <APPR> Active Approval (1000003278) = <APPR> Done processing of set fields operation <APPR> Process done rule Change Requested - Cancelled <APPR> --> Failed -- done rule failed <APPR> Process done rule Change Requested - Rejected <APPR> --> Failed -- done rule failed <APPR> Process done rule Change Requested - Approved <APPR> --> Failed -- done rule failed <APPR> Approval operation completed -- master record updated <APPR> Operation cancelled due to error (ARAPPNOTE 4502) <APPR> New-Details - CHG:Infrastructure Change - CRQ000000002074 <APPR> Delete pending item -- 000000000996386 Any suggestions on how this can be addressed? I'm thinking I have to add my new field somewhere else, but it's on CHG:Infrastructure Change and even the three way form for approvals so I can show other approvers who did the testing. Where else should it go? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. 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