Classification:  UNCLASSIFIED 
Caveats: NONE

Candace - you are on the right track.  Thanks also to everyone who
contacted me in the background.

This was an ITSM-specific issue, not a Mid-Tier problem.  The web URL
I'm using for this application bypasses the login screen using the
anonymous web user account and password (embedded in the URL string).
But WebUser has to have its own People record, and also be made a member
of the correct "Company" in order to have permission to read that
Company's CTM:People records.  

I originally thought that a User form record for WebUser with Restricted
Read would be sufficient.  I also gave the account "General Access",
although I don't know if that's required for the application to work.
Better safe than sorry.


Michael W. Luttmann
Lead Remedy Developer
Fort Carson DOIM
719.524.0514

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Decou, Candace M
Sent: Tuesday, April 21, 2009 08:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow on the Web (UNCLASSIFIED)

Michael - does the user you are logging in with have a specific
application that can read the CTM:People form?  E.g., Change Submitter
Read or Incident Submitter Read or something like that?  We also have a
custom application that we use and the query against the CTM:People form
will not work unless we specifically assign one of the OOB application
licenses with at least a Read license to use against it.  Of couse, I'm
not sure why the behavior would differ in the WUT, but if you haven't
tried this it's worth a test run.
:)
Candace 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann, Michael W CTR USA
Sent: Monday, April 20, 2009 8:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow on the Web (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

ALL: Thanks for the suggestions.  

- Yes, I manually flushed the cache before each test.  
- As for the "view", I'm using the default Mid-Tier rendered views,
which should work exactly the same as on the client.  I'm not generating
any web-specific views.  
- When I run the MT workflow logs, the relevant section looks like this:

ActiveLink: SIR:Btn-Find User
True actions:
 action 0
FieldList.Query([object Object], @, CTM:People, 4, 2)
  Set-fields 536870917 =
  Set-fields 536870959 =
  Set-fields 536870960 =
  Set-fields 536870961 =
  Set-fields 536870962 =
  Set-fields 536870963 =
  Set-fields 536870964 =
 action 1

This was from a test where I entered my own name for the search.  This
shows a "no records match" result, which sets the target fields to NULL.
If I modify the A/L search to return an error if there are no matches, I
get the error.  (Of course, the same code on the client works, and
returns all my user info.)

I have also checked permissions on CTM:People (the web connection is
done with the anonymous account), and all are set to Public.  I'm
thinking it has something to do with the fact that I'm using the WebUser
account on the web, rather than a specific user login.


Mike L.


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Charles Baldi
Sent: Monday, April 20, 2009 07:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow on the Web (UNCLASSIFIED)

**
Are all the fields in question in the view that is used on the Web?
Some actions will work in the WUT when the fields are not in the view
but not on the web.
 
Regards,
Chuck Baldi


On Sat, Apr 18, 2009 at 2:13 PM, Mahesh Chandra <mchand...@gmail.com>
wrote:


        ** 
        Have you cleared the mid-tier cache ?
         
        Mahesh
        
        
        On Fri, Apr 17, 2009 at 5:36 PM, Luttmann, Michael W CTR USA
<michael.luttm...@us.army.mil> wrote:
        

                Classification:  UNCLASSIFIED
                Caveats: NONE
                
                Hi Gang.
                
                I have an application that I'm building for use on
Mid-Tier, and for
                some reason that I cannot determine, a simple active
link (which returns
                user info from CTM:People on <Enter>) works perfectly
when I test it in
                the WUT, but refuses to work on the web.  From what I
can tell from the
                A/L behavior, the Set Fields search qualification fails
on the web (and
                thus, the user data fields are set to NULL).
                
                Granted, I don't do much programming specifically for
Mid-Tier, so this
                has me baffled.
                
                - ITSM 7
                - ARS 7.1 Patch 6
                - Mid-Tier 7.1
                - Windows 2003 servers all around
                
                Any quick ideas?
                
                
                Michael W. Luttmann
                Lead Remedy Developer
                Fort Carson DOIM
                719.524.0514
                
                Classification:  UNCLASSIFIED
                Caveats: NONE
                
        
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