Hmmm.. Thing is, it's an automated process... Whenever a system scan is done (BEM) and a certain condition is met, a new ticket is created.. So active links cannot be used :(
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Monday, 27 April 2009 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Help on Business Hours computation of the top of my head how about using an Active Link instead of a filter. that should use the client time rather than server time. shafqat --- On Mon, 4/27/09, Kaye Bernales <kristine.berna...@macquarie.com> wrote: > From: Kaye Bernales <kristine.berna...@macquarie.com> > Subject: Help on Business Hours computation > To: arslist@ARSLIST.ORG > Date: Monday, April 27, 2009, 2:15 AM > Hi List, > > How are business hours computed? If I have a business time workday > configured with offset value, and we enter time on client side, it > gets converted to server side time. What if I want server time to be > converted to client time? Any ideas on how to go about that? > > Scenario is this: I have a filter that triggers upon submit on Help > Desk form and uses timestamp value (submit is automated and is using > server timestamp). If an asset related to the ticket has a different > region (therefore different timezone) set, it stores the Region and > corresponding Workday tag. However, in order to check if the ticket > was raised within business hours, the timestamp value is being checked > by adding 1 second (Application-Bus-Time-Add) and comparing to > timestamp + > 1 second.. This works assuming asset has same timezone as server. But > for assets on different timezones, especially those more than 8 hrs > away, it fails.. it's using server timestamp and assumes calculation > as if time given is client time and does necessary conversions. Any > ideas? > > Any help would be appreciated. > > Remedy v6.3 > > Thanks! > Kaye > > > NOTICE > The information contained in this email is confidential. If you are > not the intended recipient, you must not disclose or use the > information in this email in any way. If you received it in error, > please tell us immediately by return email and delete the document. > We do not guarantee the integrity of any e-mails or attached files and > are not responsible for any changes made to them by any other person. > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: > "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
